The Experience: Full system support with monitoring and remote remediation of issues. Critical patch management ensures systems are updated in a timely manner. Email filtering with message continuity and multi-year message archival (Exchange). Our help desk personnel are available to field calls from your end-users (via email or phone during regular business hours) as well as administer your user base (moves, adds, changes). Help Desk, Remote technician response, and on-site technician response are included in the monthly fee.
The service platform for organizations wanting to completely outsource their technology support.